Shipping policy

Shipping Policy

1. Introduction

This Shipping Policy outlines the terms and conditions for shipping products purchased from Opcao.co.uk ("we," "us," or "our"). By placing an order with us, you agree to be bound by this policy. Please read it carefully before making a purchase.

2. Shipping Options and Costs

2.1 Shipping Methods: We offer a variety of shipping methods, including Evri, Royal Mail and DPD.
2.2 Shipping Costs: Shipping costs are calculated based on delivery location and dictated by our delivery partners. We offer free shipping on orders over £35 within the UK.
2.3 International Shipping: We offer international shipping to the following countries: UK, Ireland.

3. Processing Time

3.1 Processing Time: Orders are typically processed within 2 business days of being placed.
3.2 Order Time: Orders placed before 10:00 Monday to Friday are usually dispatched the same day.

4. Delivery Time Estimates

Estimated delivery times within the UK are 2-4 business days.
Estimated international delivery times are 7-14 days.
Please note that these are estimates and not guarantees, as unforeseen delays can occur.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order using the tracking link in your order confirmation email.

6. Customs, Duties, and Taxes (for International Orders)

6.1 Customers are responsible for any customs fees, duties, and taxes imposed by the destination country.
6.2 We recommend contacting your local customs office for information on potential charges.
6.3 Customs processing may cause delays in delivery, which are beyond our control.
You must provide accurate information for customs documentation.
6.4 Refusal to pay customs fees may result in your order being returned or destroyed at your expense.
6.5 If your order is returned due to unpaid customs fees, we will refund the purchase price, excluding shipping costs and any incurred customs-related fees.

7. Handling Lost or Damaged Packages

7.1 If your package is lost or damaged in transit, please contact us at customer-service@portaldeliveries.co.uk within 7 days of receiving your order.
7.2 We'll work with you to resolve lost or damaged packages through carrier investigation, offering replacements, refunds, or assisting.

8. Returns and Exchanges

Please refer to our Return Policy for information on returns and exchanges.

9. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@opcao.co.uk.

10. Changes to the Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.