Subscription Policy

Last updated: 2 May 2026

This Subscription Policy applies to recurring subscription orders placed with Opcao Ltd through www.opcao.co.uk. It forms part of our Terms of Service and should be read together with our Refund Policy and Privacy Policy.

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1. Pre-contract subscription summary

Before you sign up to a subscription, here are the key facts at a glance — the same information will be displayed on the product page and again at checkout, in line with the Digital Markets, Competition and Consumers Act 2024:

 

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2. How subscriptions work

When you select "Subscribe & Save 30%" on the Daily Hygiene Wash product page and complete checkout, you set up a recurring order on the frequency you choose (60 or 90 days).

• Your first order is dispatched immediately, charged at the discounted price

• Each subsequent order is prepared and charged on the renewal date you can see in your customer portal

• We use Appstle Subscription (a third-party app) to manage your subscription. Your saved payment method is charged automatically on each renewal

• Subscription orders ship under the standard delivery options set out in our Shipping Policy

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3. Pricing

The 30% subscription discount applies to the standard list price of the Daily Hygiene Wash on the day of each renewal. If we change the standard list price in future, the discount continues to apply to the new price — we'll email you at least 30 days before any price change takes effect.

VAT is included where applicable. For Irish deliveries, VAT and any duties are included at checkout (see Shipping Policy).

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4. Renewal reminders

At least 5 days before each renewal we'll send you an email containing:

• The date of the upcoming charge and shipment

• The product, quantity, and price

• The delivery address and payment method on file

• A direct link to manage, skip, change, or cancel the subscription

If you don't act, the renewal will go ahead on the scheduled date.

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5. Changing or cancelling your subscription

You can change or cancel your subscription at any time, with no minimum term and no cancellation fee, through either of these routes:

Option A — Self-service (fastest):

1. Log in to your account at opcao.co.uk

2. Open Manage Subscription (powered by Appstle)

3. Choose Skip Next, Change Frequency, Update Payment, Pause, or Cancel

Option B — By email: Email info@opcao.co.uk from the email address on your account, with "Cancel subscription" in the subject line and your order number in the body. We'll process the cancellation within 2 working days and confirm by email.

Important: to take effect for an upcoming order, your change or cancellation must be made before the renewal charge is processed. If you cancel after the charge has been taken but before dispatch, we'll refund the charge in full. If you cancel after dispatch, you can return the unwanted order under the 14-day cooling-off right (section 6).

You can also pause your subscription for up to 3 months at a time — useful if you're away or want to stretch out your supply.

 

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6. Your 14-day cooling-off right

Each delivery in your subscription is treated as a separate distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

That means for every delivery, if you live in the UK, EU, or EEA, you have 14 days from the day you receive that delivery to cancel and return it for a refund — no reason needed.

• Email returns@opcao.co.uk with your order number and we'll send you a return label and instructions

• Goods must be unopened and in their original sealed packaging (see the hygiene exception in our Refund Policy)

• We'll refund the price of the returned delivery, plus standard delivery cost, within 14 calendar days of receiving the goods back (or proof of return)

This right is in addition to the discretionary skip/pause/cancel options in section 5.

 

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7. Failed payments

If your saved payment method fails on a renewal date, we'll:

1. Email you immediately to let you know

2. Re-attempt the charge after 3 days and again after 6 days

3. If all attempts fail, pause your subscription and email you with a direct link to update your payment method

We won't dispatch an order until payment has cleared. If you don't update your payment method within 30 days, we'll cancel the subscription and you can re-subscribe at any time.

 

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8. If we change these terms

We may update this Subscription Policy from time to time. We'll email all active subscribers at least 30 days before any material change takes effect. If you don't agree to the change, you can cancel your subscription before the change applies.

Changes apply only to renewals after the change date — they don't affect deliveries that have already been charged or dispatched.

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9. Statutory rights and complaints

Nothing in this Subscription Policy excludes or limits your rights as a consumer under:

• The Consumer Rights Act 2015 (satisfactory quality, fit for purpose, as described, refunds for faulty goods)

• The Consumer Contracts Regulations 2013 (14-day cooling-off period)

• The Digital Markets, Competition and Consumers Act 2024 (subscription information notices, reminders, easy cancellation)

If you have a complaint about your subscription, please contact us first at info@opcao.co.uk. See section 15 of our Terms of Service for our complaints procedure.

You can complain to your local Trading Standards office at any time.

 

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10. Contact

For all subscription queries: info@opcao.co.uk For returns and refunds: info@opcao.co.uk For privacy and data: info@opcao.co.uk

Opcao Ltd, Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom. Company number 15395249.